Industry playbook
Hotels & Guest Houses
Direct bookings, guest chat and reviews on autopilot.
Reduce OTA commissions and give guests VIP service via WhatsApp, from booking through check-out.
Sound familiar?
Pain points we hear from hotels & guest houses
High Booking.com and Airbnb commissions eating margins
Guests calling reception for towels, Wi-Fi and directions
Slow response to bad reviews damaging visibility
What we automate
More than just WhatsApp
We meet your customers and team on every channel they already use.
Direct booking bot
Guests book direct on WhatsApp or your site with M-Pesa or card deposit.
In-stay concierge AI
Handles Wi-Fi codes, room service, laundry and local tips 24/7.
OTA channel manager sync
Rates and availability synced across Booking, Airbnb and your site.
Review request + response
Post-stay review request; AI drafts responses for your approval.
Sample workflow
What it looks like in practice
Enquiry → confirmed booking
- 1
WhatsApp enquiry
- 2
AI shares room + rate
- 3
Deposit via M-Pesa STK
- 4
Booking created in PMS
- 5
Pre-arrival concierge message
Integrations
Plugs into your existing stack
Real impact
Outcomes our clients see
Honest, qualitative — no invented numbers.
Recommended services
What we'd build for you
FAQ
Questions we hear a lot
Does this replace my PMS?
No — we integrate with Cloudbeds, Little Hotelier or your existing PMS.
Ready to automate your hotels & guest houses?
Free 30-minute discovery call. We map your top 3 automation wins.
Also automated by us