Industry playbook
Pharmacies & Chemists
Refills on time. Prescriptions in order. Deliveries handled.
Chronic patients get refill reminders, doctors send scripts via WhatsApp, and boda riders deliver — all without extra staff.
Sound familiar?
Pain points we hear from pharmacies & chemists
Chronic patients forgetting refills
Doctors sending prescriptions on WhatsApp with no audit trail
Delivery requests handled by whoever's on WhatsApp
What we automate
More than just WhatsApp
We meet your customers and team on every channel they already use.
Refill reminder agent
Personalised SMS + WhatsApp reminders 3 days before refill due.
Prescription intake bot
Receives scripts, verifies against a pharmacist, and starts fulfilment.
Delivery dispatch
Books boda / Pickup Mtaani with proof of delivery and M-Pesa on arrival.
Insurance claim assist
Assembles required documents for SHA / private insurance claims.
Sample workflow
What it looks like in practice
Script → delivered
- 1
Doctor WhatsApp's script
- 2
Pharmacist verifies
- 3
M-Pesa STK for payment
- 4
Rider dispatched
- 5
POD photo + refill scheduled
Integrations
Plugs into your existing stack
Real impact
Outcomes our clients see
Honest, qualitative — no invented numbers.
Recommended services
What we'd build for you
FAQ
Questions we hear a lot
Is this compliant with PPB rules?
Yes — a licensed pharmacist verifies every prescription before dispensing.
Ready to automate your pharmacies & chemists?
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